Privacy Policy

Last Updated: February 1, 2025

Overview

Nedl Labs, Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website at www.nedllabs.com and our services.

By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

Information You Provide

Account Information: Name, email address, company name
Payment Information: Billing details and payment methods
Communications: Support requests, feedback, and correspondence
Usage Data: How you interact with our services

Information Collected Automatically

Technical Data: IP address, browser type, device information
Analytics: Pages visited, features used, performance data
Cookies: Session information and preferences

How We Use Your Information

Provide and improve our services
Process payments and manage your account
Send service updates and important notices
Respond to your questions and support requests
Protect against fraud and unauthorized use
Comply with legal obligations
Send marketing communications (with your consent)

How We Share Your Information

Service Providers: Companies that help us operate our business (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

Your Privacy Rights

Access your personal information
Correct inaccurate information
Delete your personal information
Opt-out of marketing communications
Port your data to another service
Restrict how we process your information

For U.S. Residents

If you are a California resident, you have additional rights under the CCPA:

Right to know what personal information we collect, use, and share
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

Residents of other states may have similar rights under applicable state laws.

Exercising Your Rights

To exercise your privacy rights, contact us at:

Email: privacy@nedllabs.com

We will respond to verified requests within 45 days.

Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Multi-factor authentication
Regular security audits and monitoring
Access controls and employee training
Secure infrastructure and data centers

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Generally:

Account information: Duration of subscription plus 7 years
Usage logs: 2 years
Support communications: 3 years
Payment records: 7 years (as required by law)

International Data Transfers

We store and process data in the United States. By using our services, you consent to the transfer of your information to the U.S., which may have different privacy laws than your country.

Marketing Communications

With your consent, we may send you information about our services and related offerings. You can opt-out at any time by:

Clicking the unsubscribe link in our emails
Emailing privacy@nedllabs.com
Adjusting your account preferences

Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze website usage
Improve our services

You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification (for significant changes)
Displaying a notice in our services

Contact Us

Email: privacy@nedllabs.com

Address: 7300 State Highway 121, Suite 300, McKinney, TX 75070

For CCPA requests, please include "CCPA Request" in your email subject line.